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Customer Support Specialist

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1+ years of experience
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Full-time
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Remote

We are building a Global Mobility platform thanks to which tech and IT relocation will cease to be a complex and confusing process.

Now we are looking for a dedicated and detail-oriented Customer Support Specialist to join our dynamic team. This role involves supporting our clients throughout the entire talent immigration process, responding to inquiries on our website and Instagram, and ensuring client satisfaction.

Customer Support
Client Service
Customer Success

WHAT YOU WILL DO:

  • Provide comprehensive support to our clients (B2C) in chats throughout the entire proces
  • Respond promptly and accurately to client inquiries received through the website and Instagram
  • Address and resolve client issues, concerns, and questions in a professional and timely manner
  • Maintain a high level of client satisfaction by delivering personalized and client-oriented service
  • Maintain up-to-date knowledge of immigration processes and regulations to provide accurate information to clients
  • ABOUT YOU:

    • Proficiency in English (B1+) and Russian (C2) is essential
    • Excellent literacy and attention to detail
    • Strong client-orientation and ability to handle multiple tasks efficiently
    • Ability to work at a good speed without compromising quality
    • Previous experience in client support or account management is highly desirable

    WHAT YOU GET:

    • Fully remote work
    • A job within friendly, driving and an international team
    • A chance to work with professionals in the industry and grow as a tech savvy
    • Paid vacation
    • Salary in £

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